Last night the grammarian at the Toastmasters club reported that I was using the word “cause” rather than because. The feedback I receive from fellow Toastmasters is worth my dues right there and it illustrates the importance of receiving feedback. In the blog, Zen Habits the author highlighted how street performers rely on instant feedback to make their living. It does not take a street performer long to figure what works and what does not to make changes.

What feedback are you open to receiving from your customers? A typical business has the luxury of using sales figures to access feedback. What feedback mechanisms does a nonprofit have to utilize. Hence, developing your organizations capacity to evaluate or receive feedback from people receiving your service is paramount.

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